What happens when your studio closes

Your studio closes when your subscription ends, either because you cancelled or because payment couldn't be taken. Here's what that means.

For 90 days, your data is kept

Nothing is deleted when your studio closes. We keep everything for 90 days, so you can take your data with you or change your mind.

During that time you (the owner) can still log in, but only to:

• Download all your data
• Resubscribe, which brings everything back exactly as it was
• Cancel your clients' card memberships, if any are still running
• Change your password or contact support

When you log in, you'll see a page showing how many days are left and the date your data will be deleted.

Everyone else is switched off

• Staff can't log in. They see a message asking them to contact you.
• Clients can't log in to the client app, and they see a message saying your studio no longer uses Telos.
• Your public schedule and any website widget stop showing classes.
• Reminders, announcements and notifications stop.

Reminder emails

We email you when your studio closes, and again 30 days, 7 days and 1 day before your data is deleted. Each email has a link to download your data and a link to resubscribe.

After 90 days, your data is deleted

At the end of the 90 days we permanently delete your studio and everything in it: clients, staff accounts, classes, payments, messages, the lot. This can't be undone, so please download anything you need before then.

If any client card memberships are still active at that point, we cancel them in Stripe first, so no one keeps being charged with no record in Telos. Your Stripe account itself is left alone. It's yours.

We keep one small record for our own accounts: your studio's name, the owner's name and email, the dates you signed up, closed and were deleted, and why the studio closed. Nothing about your clients is kept. We send you a final email to confirm the deletion.

Need longer? Raise a ticket before the deletion date and we'll see what we can do.