TelosGym Help — Knowledge Base
Guides and answers for getting the most out of TelosGym. Search by topic, or browse by app below.
Getting Started
See all 10 articles →Getting started with TelosGym: what you'll need
What you need to run your studio on TelosGym, what to expect from your first login, and the order to set things up in …
Adding staff and a reception login
Invite staff by email or create a shared reception login, and choose exactly what each person can do with access areas.
Connecting Stripe to take payments
Connect Stripe so members can pay by card, with takings paid straight into your own bank account.
A tour of the Settings menu
What each part of Studio settings does — payments, modules, facilities, off-peak hours, check-in, busyness, waivers, website embeds, plugins, referrals and the exercise library …
Creating membership types and setting prices
Set up the memberships you sell — monthly, quarterly, yearly, one-off or day passes — with prices, off-peak rules and the facilities each one …
Adding clients and inviting them to the client app
Add members to TelosGym, assign their membership and first payment, and invite them to the client app where they can book classes and get …
Classes & Scheduling
See all 7 articles →Setting up your class types
Create the classes you run — duration, capacity, timetable colour, the induction flag, drop-in price and whether they show on your public schedule.
Scheduling classes on the timetable
Put classes on the timetable, repeat them weekly for up to a year, and move or edit a single week without disturbing the rest.
Booking clients into classes
Book members in at the desk, take them off again, and what TelosGym will and won’t let you do — including what happens when …
How the class waitlist works
The waitlist fills cancelled spaces on its own — who gets promoted, in what order, and the extra rules that apply to paid classes.
Cancelling a class and messaging everyone booked
Call off a single class without touching the rest of the series, and message everyone who was booked in before you do.
Drop-in prices and paying for classes
Charge for a single class, and understand what “covered by a membership” really means — plus prepay versus cash on the door.
Personal Training
See all 10 articles →Setting up personal training
Switch on personal training for your studio: the access area it needs, what it unlocks, and how trainers sign in to their own app.
Assigning clients to trainers
Build each trainer’s roster, let trainers add their own clients, and end an assignment when someone stops training.
The trainer's diary
Book 1:1 sessions, see the classes you’re instructing alongside them, and repeat a regular slot weekly.
Selling session packages
Set up blocks of PT sessions with a price and a trainer commission, sell them for cash or card, and track how many are …
Goals, measurements and session notes
The three things a trainer records against a client — what each is for, where it lives, and who can see it.
Building a workout programme
Fill your exercise library, build a programme out of days and exercises, then send it to the client as a PDF.
Shop & Stock
See all 9 articles →Switching on the Shop and adding products
Turn on the Shop module, add the products you sell with prices, cost prices and barcodes, and choose which ones appear on the Quick …
Selling at the Quick Sale till
How reception sells products at the Quick Sale till — searching, scanning barcodes, the tap-to-add grid, and taking cash or card payment.
Refunding a shop sale
Refund all or part of a shop sale from the till, choose whether items go back into stock, and how manager approval works for …
Adjusting stock and checking stock history
Book stock in, correct stock levels after a count, write off breakages, and see every change to a product's stock and who made it.
Managing suppliers and purchase orders
Keep a list of who you buy stock from, raise purchase orders, print or export them to send to suppliers, and receive deliveries — …
Viewing shop sales and exporting them
See every shop sale and refund for any date range, export them to a spreadsheet, and find your shop takings on the Payments page.
Client App & Messaging
A tour of the client app
What your members get in the client app — booking, their QR check-in code, membership, programmes and messages.
Sending announcements to your members
Broadcast a notice to your whole studio or just to the people booked into one class, and see what you’ve sent.
Push notifications: setting up and fixing them
How members and trainers turn notifications on, what gets pushed, and what to try when they stop arriving properly.
Age verification explained
Why TelosGym asks members and trainers to verify their age before using chat, what the four statuses mean, and what to do when someone …
Manager oversight of PT messages
Managers and owners can read any trainer–client conversation in the studio. What that covers, what gets recorded, and what to tell your team.
Payments & Reporting
See all 7 articles →Using the Payments page
Every client payment in one list, what the totals mean, recording a manual payment, and how your TelosGym subscription is kept separate.
Getting started with Reporting
Who can see the Reporting page, how to choose dates, and what each of the three reports covers.
Your revenue report explained
What the Revenue tab counts, where the money came from, card vs manual, and how refunds are shown.
Your attendance report explained
Check-ins over time, your busiest hours, and how full your classes are — and why attendance means check-ins.
Membership churn explained
New members, cancellations and your churn rate — how it's worked out, with an example, and what's left out.
Exporting reports to a spreadsheet
Download any Reporting tab as a CSV for Excel or Google Sheets, and what's in each file.
Your Telos Account
Downloading all your studio's data
Download everything your studio has stored in Telos as one ZIP of spreadsheets, whenever you like.
Cancelling your Telos subscription
How to cancel, what happens next, and how to undo it before your paid period ends.
What happens when your studio closes
What your studio, staff and clients can and can't do during the 90 days after closing, and what happens at deletion.
Coming back: resubscribing after your studio has closed
Changed your mind? Resubscribe within 90 days of closing and get everything back exactly as it was.
Your clients' memberships when you leave Telos
Card memberships are charged to your own Stripe account. Here are your options when you leave.
Technical
What is a PWA? Installing and removing the Telos apps
What a PWA (progressive web app) is, why Telos uses them instead of app-store apps, which Telos apps you can install, and how to …
Embedding your class schedule with the TelosGym Schedule WordPress plugin
Use the TelosGym Schedule WordPress plugin's shortcode or Gutenberg block to show your live class schedule — no manual HTML editing needed.
Embedding your class schedule on a Wix site
How to show your studio's live TelosGym class schedule on a Wix site using Wix's own HTML embed element — no plugin or code …
Embedding your class schedule on any website (plain HTML)
Add your live TelosGym class schedule to any site you can edit the HTML of — two lines of markup, no plugin, no account …