Cancelling your Telos subscription
How to cancel, what happens next, and how to undo it before your paid period ends.
We're sorry to see you go, and we've tried to make leaving as simple as joining. Here's how it works.
How to cancel
- Go to Settings → Account. Only the studio owner can see this tab.
- Under Leaving Telos, click Cancel subscription.
- If you like, tell us what we could do better. It's optional.
- Confirm.
That's it. There are no follow-up questions or extra screens.
What happens next
- Nothing changes straight away. You keep full access until the end of the period you've already paid for, and so do your staff and clients. The Account tab shows the date your access ends.
- We email you to confirm, with the end date and a link to download your data.
- Changed your mind? Click Undo on the Account tab at any time before that date and your subscription carries on as normal.
When the paid period ends, your studio closes. See What happens when your studio closes.
Before you go
- Download your data. You can do this now, or at any point in the 90 days after your studio closes. See Downloading all your studio's data.
- Think about your clients' memberships. Card memberships are charged to your own Stripe account, so we don't cancel them when you leave. See Your clients' memberships when you leave Telos.
If a payment fails
If Stripe can't take payment for your subscription, it retries for a while and you keep full access during that time. If every retry fails, your studio closes in the same way as if you'd cancelled, and you get the same 90 days to download your data or come back.