Coming back: resubscribing after your studio has closed
Changed your mind? Resubscribe within 90 days of closing and get everything back exactly as it was.
If your studio has closed and you'd like to come back, you can, at any time during the 90 days before your data is deleted.
How to resubscribe
- Log in as the studio owner. You'll see the "Your Telos subscription has ended" page.
- Click Resubscribe.
- Complete the payment on Stripe's checkout page.
- You'll come back to Telos while we confirm the payment. This usually takes a few seconds. If it takes longer, refresh the page after a minute.
What you get back
Everything, exactly as it was: clients, staff, classes, memberships, payments, messages and settings. Your staff and clients can log in again straight away.
A few things to know:
- Add-ons aren't switched back on automatically. If you had any, add them again from Settings.
- You're charged the current price of the base plan.
- If you've cancelled but your paid period hasn't ended yet, your studio hasn't closed and you don't need to resubscribe. Just click Undo on the Account tab. See Cancelling your Telos subscription.
Resubscribing closes an hour before your data is due to be deleted, so please don't leave it to the last minute. Once your data has been deleted, you can't resubscribe. You'd be very welcome to sign up again as a new studio.