Refer a friend and earn a discount

Know another gym, studio or personal trainer who'd get a lot out of TelosGym? Refer them from Settings → Referrals. They get money off their TelosGym subscription as soon as they sign up. Once they've been paying for a while, you get the same discount on yours.

💡 Referrals are for the studio owner. The Referrals tab only shows for the owner's login.

What you both get

Every referral is worth the same to both of you: a percentage off your TelosGym subscription for a set number of months.

• If you're a studio (gym): 3 months at the referral rate.
• If you're an individual practitioner: 1 month at the referral rate.

The Referrals tab shows the current rate at the top, for example "25% off for 3 months". The discount covers your whole TelosGym subscription, which is your base plan plus any plugins.

The rate is locked in when you send the invite. If we change the referral rate later, invites you've already sent keep the rate they were sent at, whether that's higher or lower.

Sending an invite

1. Go to Settings and open the Referrals tab.
2. Under Refer a friend, enter the person's email address and click Send invite.
3. We email them an invite with a sign-up link that has their code already filled in.
4. The code and link also appear on screen, each with a copy button. Paste them anywhere you like, for example a Facebook post, a WhatsApp message or a text.

Each invite has its own code, such as REF-7KQ2MX9P. A code works for one sign-up only. If you want to refer three people, send three invites.

You can't invite an email address that already has a TelosGym account. You also can't send a second invite to someone who already has one waiting. Their existing code is shown instead.

⚠️ An unused invite expires after 90 days. After that the code stops working, even if it's still in an old post or message. Send a new invite if they're ready to sign up after that.

When the discounts start

Their discount starts straight away. It's applied when they sign up with the code, and they see it at checkout.

Your discount starts later, once they've proved to be a paying customer:

1. They sign up with your code.
2. They make their first TelosGym payment.
3. They stay subscribed for one more month after that.

After that, your discount is added to your subscription, usually within a day. If they cancel during that month, the referral doesn't earn a reward.

Referring more than one person

There's no limit. Each successful referral adds another block of discounted months, and the blocks run back to back rather than on top of each other.

For example, a gym that refers four other gyms gets 12 months at the referral rate: four blocks of 3 months, one after another. A personal trainer who refers five colleagues gets five months.

Each block keeps the rate its invite was sent at. If one referral was sent during a 50% promotion and the next at 25%, you get 3 months at 50% followed by 3 months at 25%.

Your referral discount is added alongside any other discount already on your subscription, such as the discount code you signed up with. It doesn't replace it.

Checking on your referrals

The Referrals tab has two more sections:

Your referral discount shows the discount you're getting now and when it ends, for example "25% off until 14 Dec 2026". If you have more rewards waiting, it also shows how many and how far they take you, for example "+2 more referrals banked, extending to Jun 2027".

Invite history lists everyone you've invited, with their code, the date you sent it, and where they've got to:

• Invited: Sent, but they haven't signed up yet.
• Signed up: They've signed up with your code, but haven't made their first payment.
• Converted: They've made their first payment. Your reward is granted once they've stayed subscribed for another month.
• Reward granted: Your discount has been banked. It's either running now or waiting its turn.
• Expired: The invite wasn't used within 90 days, or they cancelled before your reward was due.

Worth knowing

• The discount is on your TelosGym subscription, not on anything your members pay you.
• If your own subscription has lapsed, any rewards you've earned are kept and start once you're subscribed again.
• If a referral's status looks wrong, or you think a reward is missing, raise a ticket and include the person's email address.