Taking card payments with a card reader

By default, choosing Card at the till just records that the customer paid on your own separate card machine. If you register a Stripe card reader with TelosGym, choosing Card charges the card through the reader instead, and the money goes to your studio's own Stripe account.

Before you start

• The Shop module must be switched on — see Switching on the Shop and adding products.
• Stripe must be connected and fully set up — see Connecting Stripe to take payments.
• You need an internet-connected Stripe reader, such as the BBPOS WisePOS E. Bluetooth readers and tap-to-pay on a phone aren't supported.
• Only the studio owner can register a reader.

Register your reader

1. Switch the reader on and connect it to your Wi-Fi.
2. On the reader, open its Settings and choose Generate pairing code.
3. In TelosGym, go to Settings → General and find the Card reader section.
4. Enter the code shown on the reader under Registration code.
5. Give it a Name if you like, e.g. "Front desk".
6. First reader only: enter the address where the till is (Address line 1, Town / city and Postcode). Stripe needs this, and TelosGym fills it in from your studio's location where it can.
7. Click Register reader.

You'll see "Reader registered. Card sales at Quick Sale now go through the reader." Your readers are listed in the same section, with a green status when they're online.

Taking a card payment

1. At Quick Sale, click Take payment and choose Card (or press 2).
2. TelosGym connects to the reader and shows Tap, insert or swipe the card on the reader.
3. The customer pays on the reader. When it's accepted, the sale is saved automatically.

If the customer changes their mind, click Cancel card payment. It works at any point until the card is accepted — including while TelosGym is still connecting to the reader — and nothing is charged.

💡 The card is only charged once the sale is saved, so if anything goes wrong partway through, the customer isn't left paying for a sale that wasn't recorded.

More than one reader? The first time you take a card payment on a computer, TelosGym asks Which card reader is at this till? and remembers your answer for that browser.

If the reader isn't working

• "No card reader is online" — check the reader is switched on and connected to the internet.
• If the reader or Stripe fails, you'll see the option Reader unavailable — record card payment only. Only use this if you've taken the payment on a different card machine — it records the sale without charging anything.

Refunding a card reader payment

TelosGym records refunds but doesn't send the money back to the card automatically. After recording the refund at the till (see Refunding a shop sale), refund the payment in your Stripe account. If you're not sure how, use Raise a Ticket in TelosGym and we'll help.

Renaming or removing a reader

This can't be done from TelosGym yet — use Raise a Ticket and we'll sort it for you.